Customer Service Representative

Mobile, AL 36606

Posted: 08/07/2020 Employment Type: Temp To Full-Time Industry: Customer Service Job Number: 31122 Pay Rate: $12.50/hour

Job Description

Seeking a motivated Customer Service Representative to assist in creating a quick and effective customer service experience in Mobile, AL.

Responsibilities for Customer Service Representative:
Provide an excellent customer service experience by actively communication with customers and resolving their issues
Create and dispatch technical support call tickets
Will be responsible for gathering background information from a customer, entering the information into our CRM and then relaying that information to a Technical Support Specialist
Screen and processing calls to other departments
Maintain complete entries in our CRM for each customer contact
Create Return Good Authorizations for products returned for testing
Research and process sales order for consumable purchases, replacement parts, to correct shipping errors

Requirements for Customer Service Representative:
1-2 years of customer service experience is preferred
Capable of producing results in a structured environment
Ability to multi-task and re-prioritize throughout the day
Strong working knowledge of Microsoft Office and Open Office Suites
Problem-solving skills

Benefits for Customer Service Representative:
Full-time temp-to-hire opportunity
Flexible scheduling
Stable work environment
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