Technical Support

Mobile, AL 36606

Posted: 11/15/2019 Employment Type: Temp To Full-Time Industry: IT and Development Job Number: 30345 Pay Rate: $17.00/hour

Job Description

Seeking a Technical Support Specialist in Mobile, AL.

Duties include:
*Coordinate with end-users, onsite technicians and Xante Authorized Dealers to effectively resolve customer issues and complaints.
*Provide an excellent service experience by promptly and actively communicating with all customers.
*Diagnose and resolve technical hardware and software issues involving printers and prepress workflow software.
*Follow up with customers throughout the troubleshooting process to ensure that all customer expectations are exceeded.
*Conduct comprehensive training for customers enabling them to properly and effectively operate our equipment.
*Accurately and thoroughly document troubleshooting and issue resolution efforts in CRM.
*Stay current with industry and system information, changes and updates.
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