Customer Support Representative

Mobile, AL 36615

Posted: 11/11/2019 Employment Type: Temp To Full-Time Industry: Customer Service Job Number: 30604 Pay Rate: $24.00/hour

Job Description

Seeking a Customer Support Representative for a aerospace manufacturing company located in Mobile, AL.

Essential job duties:
*Communicate with internal and external customers, service providers, and business partner representatives by phone, e-mail or in person.
*Input and follow up on orders as necessary, to ensure timely fulfillment, while keeping internal and external customers informed.
*Process customer complaints concerning products, services, and billing, referring claims to designated departments for investigation, and following up until completion.
*Support marketing initiatives and the execution and monitoring of campaigns.
*Collect and report business opportunities and market intelligence.
*Populate and maintain Customer Relationship Management (CRM) databases, in accordance with company policies.
*Partner with and/or assist other inside/outside sales and technical support personnel when necessary.
*Assist in coordinating customer visits to companies various sites.
*Provide occasional backup clerical support to other departmental functions such as switchboard operation and mail delivery.
*Professional Experience in aviation preferred.

Education and/or Experience Required:
*Associate s degree (A. A.) or equivalent from two-year college or technical school; or equivalent combination of education and relevant experience.
*Associate s degree (A. A.) or equivalent from two-year college or technical school; or equivalent combination of education and relevant experience.
*Professional experience in aviation is preferred.

Mathematical/Computer/ Technical Requirements:
*Ability to calculate figures and amounts such as discounts, interest, net present value, gross margins, IRR, ROI, proportions, percentages. Ability to apply concepts of advanced algebra and statistical graphical analysis.
*Expert level knowledge of computer packages such as Excel, XLSTAT, JMP.
*Uses software packages that use OLAP, OLTP, matrix calculations, 3D Matrix calculations.
*Fluent using software packages such as Microsoft Business environment (Word, Excel, Access or equivalent, Sharepoint, PowerPoint) at expert level.

Physical Requirements:
*Ability to sit or stand for extended periods of time.
*Ability to lift 10 pounds repeatedly and lift up to 60 pounds.
*Ability to bending, reaching, and kneeling repeatedly.
*The Team member must be able to climb stairs and/or ladders.
*Bending body downward and forward by bending spine at the waist required.
*This factor is important if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles.
*Bending legs at knee to come to a rest on knee or knees required
Apply Online

Send an email reminder to:

Share This Job:

Related Jobs: