Customer Service Representative

Mobile, AL 36606

Posted: 12/13/2019 Employment Type: Temp To Full-Time Industry: Customer Service Job Number: 30619 Pay Rate: $12.50/hour

Job Description

Seeking a motivated Customer Service Representative to assist in creating a quick and effective customer service experience in Mobile, AL.

Job duties include:
*Provide an excellent customer service experience by actively communication with customers and resolving their issues.
*Create and dispatch technical support call tickets.
*Will be responsible for gathering background information from a customer, entering the information into our CRM and then relaying that information to a Technical Support Specialist.
*Screen and processing calls to other departments.
*Maintain complete entries in our CRM for each customer contact.
*Create Return Good Authorizations for products returning to for testing.
*Research and process sales order for consumable purchases, replacement parts, to correct shipping errors.
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