Reservation Manager

Orange Beach, AL | Temporary

Post Date: 11/13/2017 Job ID: 000046JV Industry: Managerial Pay Rate: 19.50
Resort Reservation Manager - Train, schedule, monitor staff and staffing needs for a department of 10-15 team members .Implement and/or maintain procedures for blocking and coding of rooms, advance deposit and no-show billing, and disputes as well as maintain records, monitor results and compile data and reports to ensure the department meets/exceeds budgeted room nights, average rates, and revenue goals while ensuring quality customer service. Supervise the daily operations of the Reservations area to ensure compliance and consistency with policies, procedure, sales programs and techniques and maintenance of equipment. Manage the workload, staffing needs and guest expectations to make decisions concerning schedule needs. Perform special projects and other responsibilities as assigned. Participate in task forces and committees as required. Typical work week is normal 8-5, but needs flexibility in the event hours have to adjust due to need. Must have experience in reservation call center management. Email resume to Dan at dan@clarkpersonnel.com

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